Image-based backup with local appliance plus immutable cloud replication. Instant server virtualization in minutes — not days. Quarterly tested restores, documented in writing. Ransomware-resistant by design — because attackers go after backups before they encrypt production. CISSP-led, Arkansas-based since 2008.
Backup is the copy of the data. Disaster recovery is the ability to actually get your business running again from that copy — fast, in a documented timeframe, with the applications and operating systems intact. We deliver both: image-based backup with local appliance + immutable cloud, plus instant virtualization that boots a downed server inside our backup environment in minutes so your staff keeps working while we rebuild the failed hardware.
Every one of these is a real story from a real Arkansas business that called us after — not before. None of them have to happen.
Roughly 60% of small businesses close within six months of a serious cyber-attack — and the determining factor is almost always whether they had tested, immutable backups they could actually restore from. Source: National Cybersecurity Alliance.
The backup job has been throwing red errors since the patch in October. Nobody's looking at the report. Nobody's been told. The server crashes in December — and the last good backup is from before the audit, before the new client, before the case files that just walked out the door.
Modern ransomware crews target the backup first. The USB drive plugged into the server got encrypted along with the server. The NAS in the closet was joined to the domain — and the domain admin got popped. By the time you knew you were ransomed, the safety net was already gone.
The IT vendor says backups are running. The reports say "success." But nobody has ever actually restored a server from one of those backups. When the day comes and you really try — you find out the database file was open and got copied corrupt, every single night, for the last 18 months.
The backup drive is mounted on the same server. The "offsite copy" is in the same building. The cloud copy is the only one that matters — and it hasn't synced since the WAN circuit changed in March. When the server room floods, the fire happens, or the ransomware lands, everything goes at once.
Not "we have backup software." A complete, documented, ransomware-resistant program with proof it works.
Full system images — operating system, applications, settings, drivers, data — not just files. When a server dies, we don't rebuild Windows from install media. We boot the failed server inside the backup environment as a virtual machine and your staff keeps working.
Three copies of data, two media types, one offsite, one immutable (physically cannot be modified or deleted for the retention window), and zero errors verified through testing. The modern post-ransomware standard — not the old 3-2-1 rule that's been failing victims since 2020.
S3 Object Lock and equivalents. Separate authentication realm so a domain-admin compromise doesn't reach the backup console. MFA on the admin portal. Anomaly detection on backup change-rates that pages us when ransomware encryption signatures appear. The attackers can't delete what they can't reach.
When a server fails — bad disk, motherboard, ransomware — we boot the most recent backup as a virtual machine inside our backup appliance. Your staff is back to work in minutes, on the failed server's data, while we rebuild the physical hardware in the background. RTO target under 4 hours for standard tier.
Every quarter we perform real restore-and-boot tests on every protected server and write the results in a quarterly report you receive by email. If a backup fails its test, we fix it immediately. "Untested backups" is the single biggest reason ransomware victims still pay the ransom — per Verizon's 2024 DBIR. We don't ship untested backups.
Recovery Time Objective (how fast you're back) and Recovery Point Objective (how much data you might lose) — both documented in writing in your backup agreement. Standard tier: RTO under 4 hours, RPO 60 minutes. Higher tiers shrink both. Cyber-insurance underwriters love seeing this in writing — and it's almost never there.
The day you need the backup is the day you find out whether you had backup. Here's the difference.
| Mansour's Backup & DR | DIY (USB / NAS / Cloud Sync) | Generic MSP | |
|---|---|---|---|
| Backup type | Image-based · whole-server snapshots | File-level · misses OS, apps, settings | Whatever was in the box |
| Off-site copy | Replicated · encrypted · geo-redundant | USB drive someone takes home (maybe) | Off-site sometimes · not always tested |
| Immutability (ransomware-proof) | S3 Object Lock · physically can't be deleted | Anything on the domain is reachable by attacker | "It's encrypted in the cloud" (still deletable) |
| Restore testing | Quarterly · documented · written report | Never · "we'll find out if we need it" | Annual at best · often verbal-only |
| Server failure recovery time | < 4 hours · instant virtualization | 2–5 days rebuilding from scratch | "Best effort" — undefined in contract |
| Documented RTO & RPO | In writing in the contract | Not defined | Not in writing — "ask us" |
| M365 / Google Workspace backup | Separate cloud-to-cloud backup included | Assumes Microsoft handles it (they don't) | Often missing entirely |
| Backup monitoring | 24/7 · alerts on failure within the hour | You read the emails when you remember | Reviewed weekly · failed for days first |
| Anomaly & ransomware detection | Page on abnormal change-rates (encryption signature) | Not available | Add-on at extra cost (if available) |
| Compliance-grade encryption | AES-256 at rest · TLS 1.3 in transit · HIPAA & CJIS variants | BitLocker if you turned it on | "It's encrypted" — details unclear |
| Disaster scope | Fire, flood, theft, ransomware, hardware failure, human error | Only what was synced before disaster | Depends on what they happened to back up |
| Day-of-recovery support | CISSP-led team works the recovery with you | You · YouTube · 3 AM panic | Ticket queue · "we'll get to you tomorrow" |
No 60-day discovery. Just three clear steps to backup you can actually count on.
A quick call to walk through what you have today — backup software, retention, off-site copy, when (or if) the last restore was actually tested. You leave the call with a clear sense of where your real exposure is and whether our model fits your environment. No pressure if it's not a fit.
We size your backup tier (workstations, servers, M365 / Google Workspace, retention requirements), pick the right platform for your environment, and lay out a flat monthly fee with documented RTO and RPO in the contract. No mystery line items.
We stand up local appliances and cloud replication, prove the first full restore works, hand you the written baseline report, and from then on test quarterly — with documented results emailed to leadership. You'll know your backup works the same way you know your books balance.
Three moving parts in a complete backup & DR program — workstations, servers, and cloud (M365 / Google Workspace) — scoped and priced together so there are no gaps. We'll lay out your number on the 10-minute discovery call.
Three Google reviews from clients we've worked with on cybersecurity, sensitive-data protection, and patient, jargon-free support.
"When we experienced an email breach, their team responded the same day, resolved the issue promptly, and gave us the confidence to entrust them with all our IT needs. We had never worked with an IT firm before, and now we can't imagine needing anyone else."
"Our accounting firm in Little Rock chose Mansour's Computer Solutions to handle our cybersecurity onboarding, and the experience was outstanding. They took the time to understand how we store and access sensitive client tax data, then implemented multiple layers of protection to keep our systems safe from hackers."
"I needed a workstation that could keep up with my demanding schedule — clinical research, telehealth, and data security — all while working between home and the hospital. Mansour delivered exactly what I needed right here in Little Rock. His team built me a custom machine with the power of a gaming rig and the protection of an enterprise system."
File backup copies individual files — your documents, spreadsheets, photos. Image-based backup copies the entire server (operating system, applications, configurations, drivers, and all data) as a single bootable image. If a server dies, the image can be virtualized — meaning we boot the entire failed server inside our backup appliance and have your staff working again in minutes, not the days it would take to rebuild Windows, reinstall applications, restore data, and reconfigure everything from a file backup.
The modern industry standard for ransomware-resistant backup. Three copies of your data, on two different media types, with one copy off-site, one copy immutable (cannot be modified or deleted, even by an administrator with the encryption key), and zero errors verified through testing. The old 3-2-1 rule was good enough before ransomware groups started targeting backups themselves. The added "1" (immutable) and "0" (verified) are what stop a 2 AM ransomware event from also taking out your safety net.
Modern ransomware crews delete your backups first — that's how they force the ransom payment. Our backup stack defends against that with: immutable cloud storage (S3 Object Lock and equivalents that physically cannot be modified or deleted for the retention window), separate authentication realms (so a domain-admin compromise doesn't grant access to the backup console), MFA on the backup admin portal, anomaly detection that pages us when backup change-rates spike (a ransomware-encryption signature), and air-gapped retention for our highest-tier clients. The result: even if your production environment is fully encrypted, your backup is still there to restore from.
We test. Quarterly. Documented. For every protected server and every workstation policy, we perform a real restore-and-boot test inside our backup environment and capture the results in a written quarterly report you receive by email. If a backup fails its test, we fix it immediately — not next quarter. Verizon's 2024 Data Breach Investigations Report found that "untested backups" was the single biggest reason ransomware victims still paid the ransom. We don't ship untested backups.
Recovery Time Objective (RTO) is how long it takes to get you running again after a failure. Recovery Point Objective (RPO) is how much data you can afford to lose, measured in time (e.g., "we run overnight backups so the most you'd lose is yesterday's transactions"). Both are documented in writing in your backup agreement. For most Arkansas SMB clients, we run overnight backups — that's the safe cadence for the many line-of-business applications that aren't VSS-aware and can't be captured during business hours. RTO under 4 hours for full server failure is standard thanks to instant virtualization. More frequent capture is available for compatible workloads (databases with native dump or snapshot capability).
Your offsite copy is replicated to U.S.-based, SOC 2 Type II audited datacenters with at-rest encryption (AES-256), in-transit encryption (TLS 1.3), and geographic redundancy across two regions. For HIPAA-covered clients, we use HIPAA-compliant infrastructure with signed Business Associate Agreements. For CJIS-scoped clients, FBI-CJIS-compliant infrastructure with FIPS 140-3 validated cryptography.
We deploy enterprise-grade backup platforms in three categories depending on your environment: image-based BCDR appliances with local hardware plus immutable cloud replication and instant virtualization (most common for SMBs with on-prem servers); virtualization-platform-integrated backup (for clients running their own hypervisor); and cloud-to-cloud backup for Microsoft 365 and Google Workspace tenants — because Microsoft and Google do not back up your tenant. That's your responsibility. We pick the right platform for the use case, not whatever the vendor pays us best.
Backup & DR covers three moving parts — workstations, servers, and cloud (M365 / Google Workspace) — scoped together so there are no gaps. Workstation tiers scale with retention (30-day file recovery at the entry tier; 1-year image-based with instant-virtualization at the top tier). Server tiers scale with data volume and recovery-time objective. Cloud-to-cloud backup is the only fix for M365 deletions and ransomware — Microsoft does not back up your tenant. Your number is scoped on the free 10-minute discovery call — no commitment, no pitch.
In one quick call you'll walk away with: (1) where your current IT is leaking time, money, or risk, (2) what a fix looks like for a business your size, and (3) whether Mansour's is the right fit. Real Arkansas technician on the call — not a salesperson.
