Whether you have no IT department or one stretched thin, we handle what your team can't. IT support and cybersecurity bundled into one flat-rate package, from one local Arkansas team. No more juggling vendors, chasing tickets, or wondering whether someone is actually watching for threats. Family-owned since 2008. CISSP-certified founder.
One bundled, flat-rate package where one local Arkansas team handles both your day-to-day IT support and your active cybersecurity defense — helpdesk, monitoring, endpoint protection, email security, phishing-defense training, and strategic IT planning. We become your IT department — or we back up the one you have.
These are the six service areas every Mansour's plan covers. What's included at each tier scales with your plan — SafeStart locks in the cybersecurity baseline and the monitoring stack, Fundamental adds response speed and user-account oversight, and Vigilance Pro layers in MFA, training, MDR/SOC, and included remote and on-site support. See the tier breakdown below.
43% of all data-breach victims are small businesses — and the average breach now costs an SMB $120K–$1.24M to recover from. Email and unpatched endpoints are the entry point in the overwhelming majority of cases. Source: Verizon DBIR 2024.
Real Arkansas technicians answer your call in three rings — no offshore call center, no tier-1 script readers. You get the engineer who can actually solve the problem. Remote and on-site support scope follows your plan (pay-per-incident at SafeStart, remote included at Fundamental, remote and on-site included at Vigilance Pro).
Your network is watched around the clock — every server, every workstation, every critical service. When something goes sideways at 2am, we're already working on it before you wake up. Patch management, anomaly detection, capacity planning — all included.
Managed antivirus, endpoint detection & response (EDR), and ransomware detection on every workstation and server — baseline at every tier. Automated patching and firmware updates keep systems current with no employee involvement. MDR/SOC, MFA enforcement, disk encryption, ring-fencing, and malware sandboxing layer in at Vigilance Pro.
Email spam and phishing filtering with managed allow/block lists at every tier — that's the door 90% of attacks come through, locked from day one. M365 account monitoring, suspected-attack alerts, and mass data-deletion detection layer in at Fundamental. Phishing simulation and Workspace backup come with Vigilance Pro.
User-account oversight scales with your plan. Fundamental adds M365 account monitoring, suspicious-exposure detection, and mass data-deletion alerts. Vigilance Pro layers in 2FA/MFA enforcement, password management, user training cohorts, on-demand training, phishing simulations, and Workspace backup — turning your team into your first line of defense instead of your biggest liability.
A real partner — not a vendor. We sit down with you on a cadence that fits your business — from once a year for small clients to monthly for larger ones — and walk through what's working, what's coming next, and where your IT spend should go. No salesman in the room. Just your technician, your business, and a real plan.
Managed IT is the foundation. Most clients pair it with one or more of these dedicated services — each priced and managed separately so you only pay for what you actually need.
Enterprise-grade firewall management, Wi-Fi design, VPN, switch & access-point provisioning — managed for one monthly fee instead of capital expense.
Explore Firewall & NetworkingImage-based backups, offsite redundancy, and quarterly tested restore drills with documented results. When ransomware or weather hits, you're back online in hours.
Explore Backup & RecoveryEmail, SharePoint, OneDrive, Teams — deployed, secured, and managed daily. Identity, license optimization, security hardening, Copilot-ready architecture for AI.
Explore Microsoft 365The differences between a great MSP and a typical one show up fast. 90% of organizations cite response time as the #1 quality marker of their IT provider — and it's where most MSPs quietly miss. Here's where Mansour's separates from the pack.
| What Matters | Mansour's Computer Solutions | Typical MSP |
|---|---|---|
| Phone answer time | Three rings · real Arkansas technician | Voicemail · ticket portal · 1–4 hours |
| Who answers your call | CISSP-led engineering team | Tier-1 script readers · offshore call center |
| On-site response (Pulaski County) | Same-day · often within an hour | 2–5 business days for "next available appointment" |
| Local accountability | Family-owned Arkansas company since 2008 | Out-of-state ownership · private-equity rollups |
| How you're billed | Plan-based · no surprise add-ons · locked at signing · no mid-contract hikes | Hourly surprises · silent price increases · "that's an add-on" |
| What the rate covers | Everything — helpdesk, monitoring, on-site, M365, reviews | Helpdesk only — everything else billed à la carte |
| Cybersecurity expertise | CISSP-certified founder · Amazon best-selling author | Generic IT staff · cybersecurity outsourced to a vendor |
| Strategic reviews | Free Technology Business Reviews — no salesman | Annual upsell meetings disguised as reviews |
| Backup verification | Quarterly tested restores · documented results | "We have backups" — never actually tested |
| You own your data | Your accounts, passwords, backups — always yours | Vendor lock-in · data hostage during exit |
Most Arkansas businesses come to us in one of two shapes — no internal IT, or one IT lead doing the work of three. Here's how the engagement looks for each. Same flat-rate billing. Same Arkansas team. Different scope of who owns what.
No internal IT — and you don't want the cost or churn of hiring one.
83% of small businesses that move from break-fix to fully managed IT report lower total IT costs once you factor in productivity recovered and outages avoided. Source: CompTIA.
Book the Full-Outsource CallYou've got an IT person — they're good, but they're stretched.
Our promise: we make your IT person's job saner, not redundant. Their institutional knowledge of your business stays where it belongs — with them. We're the night shift, the security specialist, and the second pair of eyes — not the replacement.
63% of mid-market businesses now use co-managed IT specifically to add security expertise their internal team can't cover, and co-managed engagements typically reduce total IT cost by 25–45% vs. hiring a second internal specialist. Source: Meriplex / CompTIA.
Book the Co-Managed CallNot sure which fits? Most clients don't on the first call — that's what the 30 minutes is for. We'll figure it out together.
No pressure. No tech jargon. Just three simple steps to get your business running on real IT.
No sales pitch. We just listen to what's broken, what's slowing you down, and what's keeping you up at night. You'll talk to a real Arkansas technician — not a salesperson.
You'll see exactly what we'd do, exactly what it costs, and exactly how long it takes. No hourly bait-and-switch. No mystery line items. If our plan isn't a fit, we'll tell you.
From day one your phone gets answered in three rings, your network gets watched 24/7, and your team stops losing hours to broken tech. You stop chasing IT and get back to running your business.
Three plans. Each one builds on the last. Pick where you want to land — we'll help you figure out which fits on the 10-minute discovery call. Pricing scales with plan, device count, and what you bundle in. We'll walk through your number on the call.
Pro-grade monitoring and security baseline. Pay-as-you-go support.
Faster response. User management off your plate.
Top-tier security stack. Included on-site visits. Dedicated account manager.
Industry compliance work (HIPAA, FFIEC, FTC Safeguards, IRS 4557, ABA 1.6, CJIS, PCI-DSS) is a separate monthly service priced per framework — scoped on the same discovery call. Either engagement model. See Compliance Services →
You've got an IT lead — they're sharp, they know your business, and they're stretched. Co-Managed IT is how we reinforce what they do without stepping on it. You pick which pieces of our top-tier stack you want us to handle. They keep what they're already great at. Nobody gets replaced. Nothing falls through the cracks.
Three real shapes from real engagements. Yours probably won't be exactly one of these — it'll be the combination that fits your team.
Internal sysadmin runs day-to-day helpdesk, patching, vendor mgmt. We own the full security stack (MDR/SOC, EDR, MFA, dark-web monitoring) and pick up the emergency line nights/weekends.
Cyber-insurance underwriter requires CISSP sign-off and 24/7 monitored response. One internal IT lead can't physically cover both. We slot in as the security half of the team.
In-house IT manager handles user support and infrastructure. We own the M365 tenant (Conditional Access, license optimization, hardening, backup) and the compliance program (HIPAA / FFIEC scoping, written policies, audit prep).
Their IT manager is great with users and infrastructure but isn't a compliance specialist. Audit's in 6 months and they need defensible documentation.
Internal IT director runs the team and operations. We meet quarterly as their strategic peer (vCIO) and own discrete projects — M365 migration, firewall refresh, branch-office rollout.
IT director's bandwidth is finite. They want a sounding board for strategy and a project shop they trust to execute, so their team can stay focused on running the business.
We'll sketch the ownership map on the call. No commitment, no pitch.
Want a fully-outsourced plan instead? See the three full-outsource plans above ↑
Three real Google reviews from clients who left a different IT provider — or had none at all — and now run their business on Mansour's.
"When we experienced an email breach, their team responded the same day, resolved the issue promptly, and gave us the confidence to entrust them with all our IT needs. We had never worked with an IT firm before, and now we can't imagine needing anyone else."
"Our accounting firm in Little Rock chose Mansour's Computer Solutions to handle our cybersecurity onboarding, and the experience was outstanding. They took the time to understand how we store and access sensitive client tax data, then implemented multiple layers of protection to keep our systems safe from hackers."
"I needed a workstation that could keep up with my demanding schedule — clinical research, telehealth, and data security — all while working between home and the hospital. Mansour delivered exactly what I needed right here in Little Rock. His team built me a custom machine with the power of a gaming rig and the protection of an enterprise system."
Managed IT is a proactive, all-inclusive monthly subscription that covers everything from helpdesk to security to strategic planning. Break-fix charges you hourly only when something breaks — which means your IT company makes more money when things go wrong. Managed IT flips that incentive: we get paid the same whether you have problems or not, so we work hard to make sure you don't.
Every plan covers six service areas: helpdesk & user support, 24/7 monitoring & maintenance, endpoint protection, email security, identity & user security, and strategic IT leadership. What's in each area scales with your tier — SafeStart locks in the cybersecurity baseline (EDR, antivirus, ransomware detection, patching, file backup, spam filtering, web filtering). Fundamental adds remote support, faster response, M365 account monitoring, and dark-web reporting. Vigilance Pro layers in included remote and on-site support, MDR/SOC, MFA, training, phishing simulation, disk encryption, and a dedicated account manager. Companion services — Firewall & Networking, Data Backup & Recovery, Microsoft 365 Administration — are scoped separately so you only pay for what you actually need.
Real Arkansas technicians answer the phone in three rings during business hours — no offshore queue. Emergency response time scales with your tier: SafeStart guarantees a 1-hour emergency remote response with on-site coverage as available. Fundamental tightens that to a 30-minute emergency remote response and next-business-day on-site. Vigilance Pro keeps the 30-minute remote response and adds same-calendar-day on-site coverage. Standard ticket response is faster than the emergency SLA in practice — most tickets get a real person inside the hour.
Your rate is locked at signing — no silent increases. The service agreement spells out exactly what's included (helpdesk, monitoring, on-site, M365, Free Technology Business Reviews — all of it), and your data, passwords, and accounts stay in your name from day one. If you ever leave, we hand over admin credentials, documentation, and the runbook in full. We've kept clients for 15+ years because they re-sign by choice, not by trap. Term length and other specifics are tailored to your business and walked through on the free 10-minute call.
Pricing depends on which plan you land on (SafeStart, Fundamental, or Vigilance Pro), how many workstations and servers you have, and whether you go full-outsource or co-managed. We don't publish per-device rates because the right plan for a 5-person CPA firm is genuinely different from the right plan for a 50-person regional bank, and a rate sheet just produces sticker shock without context. Co-managed IT is à la carte — you pick which pieces of our Vigilance Pro stack you want us to cover, and we scope from there. Industry compliance work (HIPAA, FFIEC, FTC Safeguards, IRS 4557, ABA 1.6, CJIS, PCI-DSS, DFARS/CMMC) is a separate monthly service priced per framework. You'll see your exact number on the 10-minute discovery call — no commitment, no pitch.
Yes. We adopt your existing Microsoft 365, Google Workspace, line-of-business software, and hardware as-is. No forced migrations. We harden security, document admin handoff, and take over administration without disrupting your users.
Real help starts day one — your phone gets answered in three rings, your network gets watched 24/7, and your team stops losing hours to broken tech. The full handoff (documentation, every device, every account, every backup) runs methodically in the background over the following months. We don't rush onboarding, because rushed onboarding is exactly how things break later.
Yes. Mansour's is family-owned and based in Arkansas. Every technician who answers your call lives and works in Arkansas — no overseas call centers, no script readers, no time-zone delays. You can walk into our office and shake their hand.
Either, depending on what you need. Most of our co-managed clients keep their internal IT lead and bring us in to cover what their lead doesn't specialize in — security stack, after-hours coverage, compliance scoping, vCIO strategy. We make their job saner, not redundant. Their institutional knowledge of your business stays where it belongs — with them. If you don't have an IT person and don't want to hire one, we become your IT department instead. We'll figure out which fit makes sense on the 10-minute call.
Documented role boundaries from day one. During onboarding we build a simple RACI (Responsible / Accountable / Consulted / Informed) mapping with your IT lead — exactly which categories of work they own, which we own, and which we share. Tickets route accordingly. Your lead gets a real teammate, not a turf war. We've run co-managed engagements for over a decade and the only failure mode is when nobody documents the boundaries — so that's the first thing we do.
You do. Always. Your Microsoft 365 tenant, Google Workspace, line-of-business software accounts, domain registrar, network documentation, password vault — all in your name from day one. If you ever leave, we hand over admin credentials, documentation, and the runbook in full. No vendor lock-in, no data hostage, no "we'll get it to you in 60 days." We've kept clients for 15+ years because they re-sign by choice, not by trap.
In one quick call you'll walk away with: (1) where your current IT is leaking time, money, or risk, (2) what a fix looks like for a business your size, and (3) whether Mansour's is the right fit. Real Arkansas technician on the call — not a salesperson.
